When I’m talking with our customers and partners about healthcare and HIPAA, a frequent question is “What about your cloud-based voice services?  Are they compliant with HIPAA requirements?”

Discussing HIPAA requirements to protect sensitive patient information often starts with documents and email, so the implications for voice and hosted PBX may not be as obvious. But you need to look at all of your business services when exploring regulatory compliance. Think of all of the voicemails you receive from patients, pharmacies and other care providers. Like email and patient records, all of this information needs to be protected as well.

Along with our business email, email archiving, and file backup and sharing solutions, our voice services are included under our business associate agreement (BAA). So our HIPAA-regulated customers benefit from using a single provider with services backed by a BAA, which states that we will appropriately safeguard all of the personal health information stored in our systems.

Our BAA is based on the privacy and security controls that we’ve built into our cloud infrastructure.  For our cloud voice solution, this means preventing unauthorized access to voicemails, voice accounts and administrative controls.

Beyond protecting your data and complying with HIPAA, our voice services can save you a lot compared to traditional landline or in-house phone services. In fact, we have found out that our customers are saving over 50% by using Hosted PBX over other phone services. Check out our report: “Can cloud-based phones really cut your bills by over 50%?” to learn more and to see how much your business could save.

And our voice service also provide important business continuity features to protect against natural disasters or local outages that could prevent patient calls from getting through.

Compliance with HIPAA is a critical component of our Worry-Free Experience™ for healthcare providers. Along with a compliant cloud voice solution, we offer a complete package of essential cloud-based services designed to meet HIPAA standards so that you have one less thing to worry about when it comes to your IT technology operations. To those top-notch services, we add our famous 24/7 phone support, 99.999% uptime SLA and free onboarding and data migration.

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