Do Ex-Employees Still Have Access to Your Corporate Data?

Organizations of all sizes have a problem that most of them are not addressing adequately: their employees store corporate data on various file-sharing and content access platforms and most of these people still have access to this data after they are no longer employees. Worse, much of this data in what Osterman Research is calling “rogue applications” is sensitive or …

HIPPA Compliant Office in the Cloud

When I’m talking with our customers and partners about healthcare and HIPAA, a frequent question is “What about your cloud-based voice services?  Are they compliant with HIPAA requirements?” Discussing HIPAA requirements to protect sensitive patient information often starts with documents and email, so the implications for voice and hosted PBX may not be as obvious. But you need to look …

Who Creates Risk in Your Organization?

The New York Post broke incredible news this week: the AOL email account of the Director of the CIA was hacked. By a teen. Who “social engineered” Verizon to get the password. Now, every element of that story in and of itself is already incredible. But what made our jaws truly drop was the revelation that the teen discovered sensitive …

A Great VoIP Experience Starts with Great QoS

When you pick up your phone you expect to hear that familiar dial tone sound and expect to be able to clearly hear the person on the other side, right? When that doesn’t happen, it’s a Quality of Service (QoS) issue, and we know how frustrating these types of problems can be. In the old days of Ma Bell, copper …

What do SMBs really know about Hosted Phone Systems?

When 74 percent of small and medium-sized businesses rank voice communications as “extremely important to business operations” — you’d imagine that the adoption of cloud-based phone systems would be relatively high. But in the case of hosted PBX, IP telephony and unified communications, the reality doesn’t match the perception of usage. A recent survey conducted by Allworx Corp. and Hanover Research found that …