Upgrade to IP: Using Technology to Do More for Your Business

As a business owner, you understand the importance of keeping your business software programs current with the latest updates and upgrades in order to keep your company competitive. But how long has it been since you updated your phone system? Phone systems are often seen as tools that simply provide dial tone to your desktop phones and therefore don’t need …

How to compare UPS Systems

Having reviewed a lot of UPS ads out there, it is clear that some guidance on how to choose the most appropriate UPS System, and more importantly how to compare one UPS system against another. Firstly, technology – generally speaking an online double conversion UPS is better than a line interactive UPS which is better than an offline UPS. There …

Integrating UC and CRM: Make Your Customer Records Do Double Duty

Integration is a powerful concept. When solutions that organize and monetize your business, such as Customer Relationship Management (CRM) applications and unified communications systems (UC), are integrated together, you get more productivity out of each of those investments. It’s like earning compound interest. A truly intelligent unified communications system is able to identify your customers’ phone numbers and route them …

Making Mobility Work For You

The “Bring Your Own Device” (BYOD) phenomenon that is capturing the attention of business owners in organizations of all sizes is even more relevant for SMBs that are constantly looking for ways to reduce expenses and “do more with less.” With employees leading the charge to use their own mobile devices for work — which decreases business costs — making …

10 Steps to a Successful VoIP Rollout

VoIP (Voice over Internet Protocol) phone systems vary greatly in their features, capabilities, size, form factor, service connectivity, cabling, phone sets, etc. The technology has evolved greatly over the past decade, yet the fundamentals of IP PBX systems — such as how they operate and what they require to perform reliably — have not changed. Below we have offer the …